Webinar Archives
Service Management Transformation @BMC
Sep 21st 2021
Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC
Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strat
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Putting the Go in Governance
Sep 2nd 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And
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Making the Transition: ITIL v3 to ITIL 4
Aug 2nd 2021
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to f
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Digital & IT Strategy - Go Fish!
Jul 6th 2021
Presenter: Mark Bradley, Senior Product Manager, Flexera
Go Fish!
Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any th
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Where? Oh Where, Have my Processes (and Roles) Gone?
Jun 4th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has
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