The Future of Service and Support: "A Brave New World" Aug 16th 2019 Presenter: Jeff Rumburg, Managing Partner at MetricNet IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring … read more
The Evolution and Future State of the Service Management Office Jul 29th 2019 Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean … read more
Modernizing Self Service Access Sep 21st 2018 Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and O … read more
Service Portfolio - Preparing for the Future of your Organization May 17th 2018 Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio … read more
CSI - Status Quo or Status Whoa? Mar 14th 2018 Recording (click image below) Slide Deck (click image to the right) Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an i … read more