Webinar Archives
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 4th 2023
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some o
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ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity
Jun 6th 2022
Complimentary Webinar
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the
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Where? Oh Where, Have my Processes (and Roles) Gone?
Jun 4th 2021
Complimentary Webinar
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need
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A Seat at the Table
Sep 28th 2020
Complimentary Webinar
Presenters:
- Donna Knapp, Curriculum Development Manager, ITSM Academy
- Mark Blanke, CEO, OwlPoint
- Fred Silva, Director - Digital Solutions Delivery, S
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ITIL 4® Ask Me Anything with Lou Hunnebeck and Donna Knapp
Aug 3rd 2020
Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
ITIL 4® Direct, Plan & Improve - Ask Me Anything&n
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