Webinar Archives
The Future of Service and Support: "A Brave New World"
Aug 16th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
… read more
The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
… read more
Modernizing Self Service Access
Sep 21st 2018
Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify
Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and O
… read more
Service Portfolio - Preparing for the Future of your Organization
May 17th 2018
Presenter: Michael Cardinal
The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio
… read more
CSI - Status Quo or Status Whoa?
Mar 14th 2018
Recording (click image below) Slide Deck (click image to the right)
Presenter: Brad Utterback, ITSM Consultant and Trainer
Whoa is often used to "stop" motion. But it is also an i
… read more