Webinar Archives

ESM and the Big Re-Think

ESM and the Big Re-Think

Aug 30th 2022

Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC The shift to enterprise service management is increasing complexity, but fortunately giving new life to some ol … read more
Digital & IT Strategy - Go Fish!

Digital & IT Strategy - Go Fish!

Jul 6th 2021

Presenter: Mark Bradley, Senior Product Manager, Flexera Go Fish!  Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any th … read more
The Metrics Of Shift Left

The Metrics Of Shift Left

Jan 22nd 2021

Presenter: Jeff Rumburg, Managing Partner, MetricNet Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or f … read more