Webinar Archives
Living the CPDE Life
Aug 31st 2023
Complimentary Webinar
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not
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Putting the People back in People, Process, Technology (PPT)
Mar 13th 2023
Complimentary Webinar
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the
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What Would Deming Do?
Mar 17th 2022
Complimentary Webinar
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are
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Where? Oh Where, Have my Processes (and Roles) Gone?
Jun 4th 2021
Complimentary Webinar
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need
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Putting the “People” Back in People, Process and Technology
Posted by Cid Tyer on Sep 15th 2015
With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi
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