Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best practices method and approach for process design and improvement, it works! Michael Cardinal has been putting the 10-step process and other aspects of CPDE to use in a number of contexts. Join the webinar to hear about the latest usage of CPDE for improving internal operations at Thirdera. Michael will give examples of applications, techniques, and mechanisms for taking CPDE way beyond the classroom and solidly into the real world.
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