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ITSM Academy

Living the CPDE Life

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Complimentary Webinar

Presenter: Michael Cardinal, BPO, Thirdera

Living the CPDE Life

ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best practices method and approach for process design and improvement, it works! Michael Cardinal has been putting the 10-step process and other aspects of CPDE to use in a number of contexts. Join the webinar to hear about the latest usage of CPDE for improving internal operations at Thirdera. Michael will give examples of applications, techniques, and mechanisms for taking CPDE way beyond the classroom and solidly into the real world.

  • Download the slide deck
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • 10-step
  • Best practice
  • Certified
  • Certified Process
  • Certified Process Design Engineer (CPDE)
  • CPDE
  • Design
  • Engineer
  • ITSM
  • ITSM Academy
  • Michael Cardinal
  • Process
  • Processes

Real Love

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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