Webinar Archives
The Art & Science of Updating ITIL®
May 17th 2018
Presenters: The AXELOS Team
AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's
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State of ITSM and DevOps 2018, with Donna Knapp
Feb 15th 2018
Complimentary Webinar - Thursday, February 15 at 11:00 am ET
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Both IT service management (ITSM) and DevOps are at cr
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ITSM Roles in an Agile and DevOps World, with Donna Knapp
Jul 20th 2017
Complimentary Webinar - Thursday, July 20, 2017
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Have you ever wondered how ITSM roles fit into an Agile and
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Services - Cutting Through the Confusion, with Michael Cardinal
Posted by Eric Montijo on Jul 21st 2016
Complimentary Webinar - Thursday, August 18th at 11:00 am EDT
Presenter: Michael Cardinal, TEK Systems
Services: Can they be any more confusing? It is not always clear as to how to define,
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5 Ways ITSM Can Support DevOp
Posted by Eric Montijo on May 17th 2016
Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy
There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not
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