Services - Cutting Through the Confusion, with Michael Cardinal
Complimentary Webinar - Thursday, August 18th at 11:00 am EDT
Presenter: Michael Cardinal, TEK Systems
Services: Can they be any more confusing? It is not always clear as to how to define, design and implement services. This session seeks to provide simple and straight forward ways to make services work for an organization. Some key takeaways include how to get started defining services; some new ways to internalize the definition of "services"; a simplified way to approach the portfolio and catalog, and generally how to make services easier and less confusing.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf