Webinar Archives
Putting the Go in Governance
Sep 2nd 2021
Complimentary Webinar
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practic
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Making the Transition: ITIL v3 to ITIL 4
Aug 2nd 2021
Complimentary Webinar
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead
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SRE is a Service Management Framework
Mar 31st 2021
Complimentary Webinar
Presenter: Jayne Groll, CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) sin
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An Introduction to SIAM
Feb 26th 2021
Complimentary Webinar
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “acro
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The Metrics Of Shift Left
Jan 22nd 2021
Complimentary Webinar
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to
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