Webinar Archives
Putting the Go in Governance
Sep 2nd 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And
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Making the Transition: ITIL v3 to ITIL 4
Aug 2nd 2021
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to f
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SRE is a Service Management Framework
Mar 31st 2021
Presenter: Jayne Groll, Former CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of
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An Introduction to SIAM
Feb 26th 2021
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “across the pond” to help organ
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The Metrics Of Shift Left
Jan 22nd 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or f
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