A Seat at the Table Oct 8th 2020 Presenters: -Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, … read more
ITIL 4® AMA with Lou Hunnebeck and Donna Knapp Aug 20th 2020 Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar ITIL 4® Direct, Plan & Improve - Ask Me Anything&n … read more
ITIL® 4 DSV - Drive Stakeholder Value May 21st 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act … read more
ITIL® 4 HVIT - High Velocity IT Apr 16th 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how … read more
ITIL4 and ServiceNow Mar 19th 2020 Presenter: Mario Vivas, CEO, River Horse ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents wit … read more