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ITSM Academy

ITIL4 and ServiceNow

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Presenter: Mario Vivas, CEO, River Horse- Complimentary Webinar

ITIL4 & Service Now - Mario Vivas, River Horse

ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.

Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITIL
  • ITIL4
  • Mario Vivas
  • River Horse
  • ServiceNow