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ITSM Academy

ITIL® 4 HVIT - High Velocity IT

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Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy- Complimentary Webinar

ITIL® 4 HVIT - High Velocity IT - Donna Knapp, ITSM Academy

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Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how they do business. Most importantly, it has changed expectations regarding the development, delivery, and use of digital technologies. Speed is crucial, but not at the expense of quality and resilience. In this session, Donna Knapp introduces concepts from the new ITIL® 4 High Velocity IT publication including new ways of thinking and working when speed (across the organization, not just in IT) is key.

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITIL
  • ITIL4
  • HVIT
  • High Velocity IT
  • High Velocity
  • IT
  • Donna Knapp