IT Service Management Is No Longer the ‘Boring Plumbing’ of Tech Organizations Aug 21st 2025 Presenter: Saaniya Chugh, Senior Technical Consultant, ServiceNow Join us and listen as Saaniya shares a fresh, forward-looking perspective on IT Service Management, exploring how it has evolved from reactive ticketing to a strategic, AI-powered engine for enterprise success. Whether you're modernizing legacy processes or designing next-gen service experiences, this talk offers both clarity and actionable transformation. By attending this webinar, you earn 1 Continuing Professional Development (CPD) point. Download the slide deck #AI in ITSM #Digital Transformation #Enterprise IT Strategy #Experience-Driven IT #Future of ITSM #IT Operations #IT Service Management #ITSM Academy #ITSM Best Practices #Modern ITSM #Next-Gen Service Management #Saaniya Chugh #Saaniya Speaker #Service Experience Desi Facebook Email Print Linkedin