IT Service Management Is No Longer the ‘Boring Plumbing’ of Tech Organizations Aug 21st 2025 Presenter: Saaniya Chugh, Senior Technical Consultant, ServiceNow Join us and listen as Saaniya shares a fresh, forward-looking perspective on IT Service Management, exploring how it has evolved … read more
Beyond Monitoring: Achieving Predictive IT with AIOps Jun 19th 2025 Presenter: Suresh GP, Managing Director, TaUB Solutions Join Suresh, as he dives into the transformative potential of AIOps. This session will unpack core AIOps principles, walk through practical imp … read more
AI and ITSM walk into a bar - An Experience To Remember Nov 21st 2024 Presenter: Simone Jo Moore, SJM Humanising IT Let's explore the intersection of Artificial Intelligence (AI) and IT Service Management (ITSM). Be it ITIL, DevOps, Agile or other princip … read more
Three Things Unisys got Right during the Pandemic May 20th 2021 Presenter: Weston Morris, Unisys Unisys helped 12 million people to work from home in just a few weeks. Our recipe included three things that we did right. However, to achieve true Experience Parit … read more