Webinar Archives
Implementing XLA's
Nov 24th 2023
Complimentary Webinar
Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse
What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means
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An Actionable Approach to Driving Stakeholder Value
Oct 21st 2020
Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar
ITIL
v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach
to IT becomin
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How to improve Customer & Employee Experience with IT Service Management
May 21st 2020
Presenter: Chris Gallacher, Principal Consultant, Forrester Research - Complimentary Webinar
How to improve Customer and Employee Experience with ITSM
Please join us as Chris Gallacher pr
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The Anatomy of XLA: Experience Level Agreements
Apr 18th 2019
Presenter: Alan Nance, FISM, Managing Partner XLACollab... thought leader, innovator, creative disruptor.
Service Management exists to guarantee a valuable experience to custo
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