Built into all ITSM Academy Classes

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GAME ON! is ITSM Academy’s game based learning (GBL) used in all physical and virtual classrooms.  

ITSM Academy games are used in our classrooms to harness the power of play for exam preparation and knowledge application. Learners - and trainers - are overwhelmingly enthusiastic about the inclusion of the games.

"From our earliest days, play is a key aspect of learning. In fact, learning is the basis of every game – in order to progress, we must obtain knowledge about the system upon which it is built. Some of our most significant critical thinking, teamwork, strategic and tactical skills are cultivated on the playground, chess board, basketball court, poker table and/or video game console. Games are fun, improve retention, encourage healthy competition and allow us to be part of the action, instead of passive bystanders," said Lisa Schwartz, Co-Founder and CEO of ITSM Academy.

Our games are designed with a defined learning outcomes, balancing subject matter with gameplay.  This helps the players retain and apply the subject matter when returning to their work. Based on the formats of familiar TV game shows, and fun 2-team competitions, they are interspersed throughout the courses to target specific learning objectives.  For learners who attend classes utilizing our digital learner portal ( the games are available to them post class to use as exam review.

Game On! leverages two important trends: gamification and bite-sized learning. Role-playing modules that put learners into a simulation environment have long been offered. They encourage learners to apply concepts in a neutral environment by graduating from uncontrolled to controlled processes. The simulations are not focused on specific learning objectives, but take a more broad-based, practical perspective. ITSM Academy classroom games are bite sized opportunities that reinforce examinable concepts in a fun, relaxed and interactive way.  

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