AI-powered automation is transforming business operations, making processes faster, smarter, and more efficient. This expert-led course gives you the skills to identify where AI can streamline workflows, enhance decision-making, and improve customer interactions - without needing a technical background. Through a mix of hands-on exercises and real-world case studies, you will work with AI tools that simplify repetitive tasks, provide predictive insights, and optimize business operations. You'll also explore how to assess automation opportunities, implement AI-driven workflows, and use AI-powered analytics to make more informed decisions.
Designed for business professionals, managers, and decision-makers, this course is built for those who want to apply AI solutions in practical, results-driven ways. Whether you're improving operations, refining customer engagement, or strengthening financial strategies, you will gain hands-on experience with AI automation in a business-friendly environment. With expert guidance and interactive sessions, you'll leave with actionable strategies to integrate AI into your organization, reduce manual work, and drive smarter business outcomes.
Audience: This introductory-level course is designed for business professionals new to AI, giving you a clear, practical understanding of how AI-driven automation can improve efficiency and decision-making in any industry. No technical background needed - just an interest in using AI to streamline your work. Ideal participants include operations managers, business analysts, project managers, customer experience leaders, finance professionals, and executives looking to integrate AI into their workflows.
Course Objectives: This course is designed to give business professionals the practical skills to confidently explore and apply AI-powered automation in their daily work. By the end of the session, you'll be able to recognize opportunities for AI, work hands-on with automation tools, and make informed decisions about integrating AI into your business - all without needing a technical background. Throughout the course you will learn how to:
- Identify Opportunities for AI Automation - Learn how to recognize tasks and processes in your business that can be streamlined with AI to improve efficiency and decision-making.
- Work with AI-Driven Automation Tools - Develop hands-on skills in using AI-powered automation to simplify workflows, reduce manual work, and enhance productivity.
- Use AI to Support Smarter Decision-Making - Learn how AI can help analyze trends, predict outcomes, and provide real-time insights to improve business strategies.
- Navigate AI Risks and Ethics - Understand key considerations like bias, data privacy, and responsible AI use to ensure ethical and compliant AI adoption.
- Integrate AI into Everyday Business Operations - Gain practical experience applying AI solutions to improve customer interactions, operations, and business performance.
Walk away with a practical, customized action plan to bring AI automation into your organization.
Course Includes: Hands-on, Live Instructor-Led Training with Machine Based Hands-on Labs delivered on our online Learning Experience Platform that includes all materials, lab access, software, project work / data sets / code and resources needed for class.
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Access to Trivera learning platform (LXP) - extends the classroom experience with online content and tools
- Instructor led education and exercise facilitation
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Digital courseware, student and/or lab guide and take-Aways
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A recording of the same course for post class review
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6 Months access to platform with courseware, and recording etc.
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Completion certificate
Prerequisites: Curious about AI and how it can improve business operations? This course is great for anyone looking to learn basic AI tool skills, without having to have a technical background. To ensure a smooth learning experience and maximize the benefits of attending this course, the following prerequisite skills will set you up for success:
- Basic Business Process Understanding - Familiarity with how workflows and decision-making processes function in your role or industry will help you spot opportunities for AI automation
- Comfort with Digital Tools - Experience using business software, dashboards, or automation platforms (such as CRM systems or spreadsheets) will make it easier to explore AI-powered solutions
- Analytical Thinking - The ability to assess challenges, recognize patterns, and evaluate potential improvements will help you apply AI automation effectively to real business problems
Recommended: Quick Start to Prompt Engineering for Business Users, AI Basics Boot Camp 1 - Getting Started with AI in Business: Tools & Techniques and AI Basics Boot Camp 2 - Transforming Business Ops with Cutting-Edge AI Apps
Instructors: As with all ITSM Academy training, our partner instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.
Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.
