For Everyday Business Users – No Tech Background Needed
Ever wonder how some people get AI to work effortlessly for them while others struggle with generic or irrelevant responses? The secret is prompt engineering - the skill of crafting clear, structured prompts that guide AI to deliver useful, business-ready results. QuickStart to Prompt Engineering is an 8-hour, hands-on course designed to give you practical, job-ready skills to maximize AI tools like ChatGPT. Led by an engaging AI experts, you'll learn how to create effective prompts, fine-tune AI outputs, and seamlessly integrate AI into your daily work - whether automating reports, streamlining customer responses, or generating business insights.
With about half the course dedicated to interactive labs and guided activities, you'll gain hands-on experience in writing prompts, refining AI-generated responses, and troubleshooting common issues. You'll learn how to adapt AI for different business scenarios, use advanced techniques to improve accuracy, and explore automation opportunities. Labs will also cover integrating AI into workflows, experimenting with prompt styles, and fine-tuning AI for industry-specific needs.
By the end of the course, you'll have the confidence to apply AI effectively in your role, optimize responses for accuracy and efficiency, and ensure responsible AI usage in your organization. Whether you're a business professional looking to improve productivity or a technical user wanting to strengthen your AI foundation, this course will equip you with the skills to make AI work for you.
Course Objectives: This course is a business user friendly, hands-on course that will have you work through a ton of relatable examples showcasing how to prompt AI into assisting you in a wide variety of ways day to day. No technical experience needed. Working in a hands-on learning environment, guided by our engaging AI expert, you will learn how to:
- Write Clear AI Prompts - Craft structured prompts to get accurate and useful AI responses for business tasks
- Improve AI Interactions - Refine prompts and troubleshoot AI outputs for better results
- Use AI in Daily Workflows - Integrate AI tools to automate tasks, enhance decisions, and streamline operations
- Ensure Secure & Ethical AI Use - Follow best practices for data privacy, compliance, and responsible AI adoption
- Apply Advanced Prompting Techniques - Leverage AI tools effectively for problem-solving and creative business applications
- Customize AI for Business Needs - Adapt AI-generated responses to fit company goals, brand voice, and specific use cases
- Collaborate with AI Tools - Work alongside AI to boost efficiency in content creation, data analysis, and customer engagement
Course Outline:
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Kickstart Your AI Journey
Learn how tools like ChatGPT boost productivity, streamline tasks, and improve communication with real-world business examples. -
Prompt Engineering Basics
Discover what makes a great prompt, how to structure it for better AI responses, and where to apply it across business functions. -
Hands-On Prompt Writing
Practice crafting prompts for tasks like writing, analysis, automation, and customer engagement—plus troubleshooting tips. -
AI in Daily Workflows
Explore how to integrate AI into existing tools, measure effectiveness, and scale adoption across teams. -
Advanced Prompting & Best Practices
Refine prompts for tone, style, and formatting. Learn multi-level prompting to drive creative, strategic, and operational outcomes. -
Ethical & Responsible AI Use
Understand AI risks, bias, legal considerations, and how to ensure safe, fair, and compliant use of AI in your business.
Course Includes: Hands-on, Live Instructor-Led Training with Machine Based Hands-on Labs delivered on our online Learning Experience Platform that includes all materials, lab access, software, project work / data sets / code and resources needed for class.
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Access to Trivera learning platform (LXP) - extends the classroom experience with online content and tools
- Instructor led education and exercise facilitation
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Digital courseware, student and/or lab guide and take-aways
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A recording of the same course for post class review
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6 months access to platform with courseware, and recording etc.
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Completion certificate
Prerequisites: None. This course is designed for a non-technical audience and doesn’t require any prior coding or technical experience. The hands-on exercises will be done using pre-built GPT tools and interfaces that are user-friendly and easy to use. The good news is that you don’t need technical skills to benefit from this course. You just need to have:
- Basic Business Communication Skills - Ability to write clear and structured instructions, as this helps in crafting effective AI prompts
- Familiarity with Common Digital Tools - Experience using business software like email, document editors, or chat platforms, which will make it easier to integrate AI into workflows
Instructors: As with all ITSM Academy training, our partner instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.
Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.
