Curious about AI and how it can actually help you in your role? AI Basics for Everyday Business Users: Getting Started with AI Tools & Techniques is a workshop-style, hands-on workshop-style event is built for business professionals who are new to AI and want to learn how to apply it with confidence. No technical background required!
Discover how AI can become your most valuable workplace assistant in this hands-on, instructor-led course designed for business professionals who want to work smarter, not harder. You will explore the real-world applications of AI across a wide range of business tasks and gain practical experience using user-friendly GPT tools (like ChatGPT, Gemini and others) to improve communication, generate content, analyze data, and support decision-making. Guided by an expert who understands the needs of non-technical users, you will learn how to craft effective prompts, automate repetitive tasks, and integrate AI into your existing workflows using tools you already know, such as email, spreadsheets, and document editors.
Along the way, you will develop key skills in prompt engineering, data-aware AI usage, and responsible AI practices, giving you the confidence to handle business data securely and ethically. Whether you are managing projects, handling customer inquiries, analyzing data, or writing reports, you will discover practical ways AI can make your work easier and more impactful.
Audience: This beginner-friendly workshop is perfect for business professionals who are curious about AI and want to learn how to use it with confidence in their everyday work. It is especially helpful for people in roles like operations, marketing, human resources, customer service, project management, or administrative support. No technical background required to join - if you are comfortable using tools like email, documents, and spreadsheets, and you're interested in finding ways to work smarter and save time, this course is a great fit for you.
Course Objectives: This hands-on workshop is designed to help you get comfortable with AI. No tech background needed. With the support of a friendly expert instructor, we’ll break things down into easy-to-follow steps and show you how to make the most of today’s AI tools in your everyday work. Whether you’re just starting to explore AI or want to use it more effectively in your role, you’ll walk away with practical skills and the confidence to apply them right away. Here’s what you’ll learn in this interactive, hands-on session:
- Understand AI Fundamentals - Learn what AI really is (in plain English), the different types of AI, and how it’s already transforming the way businesses operate.
- Use Everyday AI Tools - Get practical experience with tools like ChatGPT and Gemini to support common tasks such as writing, researching, and idea generation
- Write Effective AI Prompts - Discover how to craft simple, clear prompts that guide AI tools to produce helpful, accurate responses with less effort
- Boost Daily Productivity with AI - Explore ways to use AI to summarize content, draft emails, manage tasks, and organize information, saving you time and energy
- Streamline Workflows - Learn how to automate repetitive tasks and manage your workload more efficiently using AI-powered productivity strategies
- Enhance Creative Projects with AI - See how AI can support creative tasks like building slide decks, generating content, and designing visuals to communicate ideas clearly
- Make Smarter Decisions with AI - Learn how to use AI tools to interpret data, identify patterns, and support evidence-based decision-making through analysis and reporting
- Use AI Responsibly - Understand essential best practices for ethical AI use, including data privacy, security, and alignment with company policies and values
Course Includes: Hands-on, Live Instructor-Led Training with Machine Based Hands-on Labs delivered on our online Learning Experience Platform that includes all materials, lab access, software, project work / data sets / code and resources needed for class.
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Access to Trivera learning platform (LXP) - extends the classroom experience with online content and tools
- Instructor led education and exercise facilitation
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Digital Courseware, Student and/or Lab Guide and Take-Aways
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A recording of the same course for post class review
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6 Months access to platform with courseware, and recording etc.
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Completion Certificate
Prerequisites:No technical skills or pre-reqs required! This course is great for anyone looking to learn basic AI tool skills, without having to have a technical background. Looking to improve efficiency at work using easy to learn tools and skills, or apply these skills to make your personal life easier leveraging computer-based, user friendly assistants who are always ready to help? This course can get you there. To ensure a smooth learning experience and maximize the benefits of attending this course, you should have the following prerequisite skills:
- Basic familiarity with using computer applications and digital tools in a professional setting, such as email clients, office suites, and project management tools
- A general understanding of how businesses operate, including knowledge of your own business operations and processes
- Comfortable navigating through digital platforms and tools
- A problem-solving mindset, as the aim of many AI tools is to help solve business challenges in innovative ways
Instructors: As with all ITSM Academy training, our partner instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.
Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.
