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ITSM Academy

Workshops / Interactive Sessions

Please browse the titles below to see the extensive catalog available or feel free to Contact Us for more information about acceptance into our program.

  • DevOps Overview Training

    DevOps Overview $199.00

    **NOVEMBER 10th CLASS IS GUARANTEED TO RUN!** 4 Hours: This DevOps Overview® course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality...

  • ITIL Overview Training

    ITIL Overview $199.00

    4 Hours: This workshop is a high level overview of ITIL concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary. This workshop is...

  • Minimum Viable ITSM Workshop

    Minimum Viable ITSM Workshop $295.00

    4 Hours:  In Agile product development, a minimum viable product (MVP) has just those core features that allow the product to be deployed, and no more. Gathering insights from an MVP is typically less expensive than...

  • Organizational Change Management Workshop

    Organizational Change Management Workshop $495.00

    8 Hours:  Successful DevOps, Agile, ITIL and ITSM all require cultural change. One thing we can all agree on: Change is Hard.  However, with the right knowledge your team can be guided to become enthusiastic...

  • Visible Ops: The Class

    Visible Ops: The Class

    16 Hours: The IT Process Institute (ITPI) originally developed the Visible Ops methodology in search of a satisfactory answer to the question:  I believe in the need for IT process improvement . . . But...