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Public
- Certified Process Design Engineer (CPDE)®
 There
are many process frameworks that define best practices for achieving
quality IT Service Management - ITIL®, ISO/IEC 20000, MOF, CobiT, CMMI, etc. While each describes a set of integrated processes and
controls, none provide step-by-step methods and techniques for
actually designing, re-engineering and/or improving those processes.
This five (5) day certification course does just that, by converting
the theoretical into the practical. The course couples prescriptive
advice with hands-on opportunities to analyze, design, measure and
integrate service management processes. The knowledge
obtained in this course applies to every Service Management
framework, standard and maturity model.
Course Objectives:
ITSM Academy’s course leading to
Certified Process Design Engineer (CPDE)® includes:
Come ready to participate in lively
discussions about
process improvements, benefits and challenges.
Project
Management Institute (PMI®)
Professional Development Units:
ITSM Academy is recognized by
PMI®
as a Global R.E.P. You will earn 38 contact hours or PDUs upon
completion of this course.
ITSM Academy Instructors:
Our
instructors have years of hands-on
IT practitioner experience, enabling them to effectively intertwine theory and real
life stories and scenarios. Using the highest quality content,
this training style encourages
active group participation, allowing all learners to bring from
class a wealth of practical knowledge.
Certification:
Learners will be
equipped to earn their Certified Process Design Engineer (CPDE)®
accreditation on the final day of class by achieving a passing score
on a multiple choice, scenario based examination. The exam is
accredited and administered by
Loyalist Certification Services (LCS).
ITIL Expert:
This course has been submitted to APMG for acceptance into the
ITIL® Service Management Practices V3 Qualifications
Scheme.
Prerequisites:
A Foundation
Certification in IT Service Management, including:
Who Should Attend:
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Employees and managers
responsible for designing, re-engineering or improving process |
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Consultants guiding their clients through process improvement
initiatives |
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Internal and external suppliers |
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Process stakeholders |
At the
end of this course, learners are able - as CPDE’s - to lead an
effective and measurable process improvement program within
their organization.
Deliverables:
To Reserve your seat in a Certified
Process Design Engineer Class please Register Here
-
$2,995 per Learner.
Unless otherwise noted,
ITSM Academy Certified Process Design Engineer Public, Open Enrollment Courses are held at our Training Centers in
Ft. Lauderdale, Florida
and
Dallas, Texas.
For corporate inquiries and bookings please
Contact
Us.
 ITSM
Academy is recognized by
PMI®
as a Global R.E.P. You will earn 38
contact
hours or PDUs upon completion of this course.
View our Class Schedule
Register Here
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