Managing the Flow of Feedback Aug 18th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. … read more
The V*A*L*U*E Formula May 16th 2019 Presenter: Ken Wendle, Author, speaker, consultant and instructor A common thread shared by almost every best practice or methodology – from ITIL to Lean to … read more
The Journey to ITIL Expert Jan 19th 2017 Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress … read more