Webinar Archives
The Metrics Of Shift Left
Jan 22nd 2021
Complimentary Webinar
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to
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The Service Desk of the Future with Donna Knapp, ITSM Academy
Posted by Cid Tyer on Oct 16th 2013
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Q&A Report
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Using Six Sigma to Drive Tangible Service Desk Improvement
Posted by Cid Tyer on Feb 8th 2012
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Building a Tradition of Service Excellence
Posted by Cid Tyer on Sep 15th 2010
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Q&A Report
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