Webinar Archives
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 3rd 2023
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc
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Living the CPDE Life
Aug 31st 2023
Presenter: Michael Cardinal, BPO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a be
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You've Spent the $ - Please Make the Most of It!
May 22nd 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect betw
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Breaking Barriers: Aligning the Power of Certifications with Your IKIGAI
May 9th 2023
Presenter: Gabrielle Davidsen, Managing Partner, Gartner Consulting
Have you ever questioned your career choices and how they support your purpose in life? Personal branding can be a challenge in a
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A Practitioner's Perspective - with Mike Weaver
Apr 3rd 2023
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their appl
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