The V*A*L*U*E Formula May 16th 2019 Presenter: Ken Wendle, Author, speaker, consultant and instructor A common thread shared by almost every best practice or methodology – from ITIL to Lean to … read more
Introducing ITIL Practitioner, with Donna Knapp Posted by Eric Montijo on Mar 17th 2016 Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more
Generational Dynamics in Service Management Posted by Cid Tyer on Jun 17th 2015 If you’re like most companies, you likely have 3-5 Generations on your teams. Come laugh and hear tips on how to attract and integrate the Millennials & Boomlets into your Service Management Teams … read more