State of ITSM and... 2021 Jan 21st 2021 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ … read more
A Seat at the Table Oct 8th 2020 Presenters: -Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, … read more
SRE Roundtable with 4 DevOps Ambassadors Jul 16th 2020 Presenter: SRE Roundtable with 4 DevOps Ambassadors - Complimentary Webinar A roundtable conversation about Site Reliability Engineering (SRE). Please join us as four of the DevOps Institute … read more
ITIL® 4 DSV - Drive Stakeholder Value May 21st 2020 Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act … read more
Adding Value with Change Management Feb 20th 2020 Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help contr … read more