Webinar Archives
ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 19th 2023
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some of the first practices introdu
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The Future of Service and Support: "A Brave New World"
Aug 16th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
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Evolving Service Catalogs Start To Support The Broker Approach
Posted by Cid Tyer on Nov 19th 2014
Download the:
Slide Deck
Q&A Report
Sample Service Catalog
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