ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"! Oct 19th 2023 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introdu … read more
Implementing ITIL Change Management in a Global Organization Posted by Cid Tyer on Feb 16th 2011 Download the: Slide Deck Q&A Report … read more