The Culture Conundrum: Understanding and Leveraging the Components of Culture May 15th 2025 Presenter: Michael Cardinal, BPMO, Cognizant There is a lot of talk today about “culture” in the business world and society. But do we all really know what “culture” is, how i … read more
Living the CPDE Life Sep 21st 2023 Presenter: Michael Cardinal, BPMO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best … read more
Putting the People back in PPT Mar 16th 2023 Presenter: Mike Cardinal, Director BPMO - US, Thirdera When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in … read more
What Would Deming Do? May 19th 2022 Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the pas … read more
Where? Oh Where, Have my Processes & Roles Gone? Jun 17th 2021 Presenter: Michael Cardinal, Service Delivery, Thirdera A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect. The need to continually improve has al … read more