Webinar Archives
Artificial Intelligence (AI) Impact on ITSM: Evolution, Integration, and Optimization
May 16th 2024
Complimentary Webinar
Presenter: Mark Hinkle, CEO & Founder, Peripety labs
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Mark will guide us through the transformative impact of Artificial Intelligence (
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State of ITSM and... 2024
Jan 3rd 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess
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You've Spent the $ - Please Make the Most of It!
May 22nd 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect betw
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ESM and the Big Re-Think
Aug 30th 2022
Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunately giving new life to some ol
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An Introduction to SIAM
Feb 26th 2021
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “across the pond” to help organ
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