Webinar Archives
The Culture Conundrum: Understanding and leveraging the Components of Culture
May 15th 2025
Presenter: Michael Cardinal, BPMO, Thirdera
Register Today
There is a lot of talk today about “culture” in the business world and society. But do we all really know what “culture&rdq
… read more
Living the CPDE Life
Sep 21st 2023
Presenter: Michael Cardinal, BPMO, Thirdera
ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best p
… read more
Putting the People back in PPT
Mar 16th 2023
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in
… read more
What Would Deming Do?
May 19th 2022
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past
… read more
Where? Oh Where, Have my Processes & Roles Gone?
Jun 17th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has alw
… read more