Webinar Archives
AI Impact on ITSM: Evolution, Integration, and Optimization
May 16th 2024
Presenter: Mark Hinkle, CEO & Founder, Peripety Labs
Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution from
… read more
State of ITSM and... 2022
May 16th 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h
… read more
Getting and Keeping Executive Buy-in for your ITSM program
Feb 7th 2024
Presenter: David Cannon & Ken Jarvis, PeopleCert
Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu
… read more
State of ITSM and... 2024
Jan 3rd 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess
… read more
You've Spent the $ - Please Make the Most of It!
May 22nd 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect betw
… read more