Webinar Archives
IT Service Management Is No Longer the ‘Boring Plumbing’ of Tech Organizations
Aug 21st 2025
Presenter: Saaniya Chugh, Senior Technical Consultant, ServiceNow
Join us and listen as Saaniya shares a fresh, forward-looking perspective on IT Service Management, exploring how it has evolved
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State of ITSM and... 2025: Trends and Insights for the Year Ahead
Jan 16th 2025
Presenter:
Donna Knapp, Curriculum Development Manager
Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppor
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Optimizing Value Streams and Processes with AI
Oct 17th 2024
Presenter:
Donna Knapp, Curriculum Development Manager
Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associa
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How AI will Affect ITSM Programs
May 17th 2024
Presenter: Mark Hinkle, CEO & Founder, Peripety Labs
Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution fr
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Getting and Keeping Executive Buy-in for your ITSM program
Feb 15th 2024
Presenter: David Cannon & Ken Jarvis, PeopleCert
Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu
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