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ITSM Academy

Putting the Pro in Process Design, with Donna Knapp

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Complimentary Webinar - Thursday, August 17 at 11:00 am ET

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy

Movements such as DevOps and Site Reliability Engineering (SRE) are introducing new ways of working for IT organizations. For these movements to succeed, organizations must continuously improve and in some cases completely reengineer their IT Service Management (ITSM) processes. This session takes a modern look at process design and improvement and managing the associated culture change. Take away five key lessons learned, and five proven process design tips.

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