Process Maturity: It's Not About the Numbers! with Donna Knapp, ITSM Academy

"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

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“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

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