IT Service Management Is No Longer the ‘Boring Plumbing’ of Tech Organizations
Aug 21st 2025
Presenter: Saaniya Chugh, Senior Technical Consultant, ServiceNow
Join us and listen as Saaniya shares a fresh, forward-looking perspective on IT Service Management, exploring how it has evolved from reactive ticketing to a strategic, AI-powered engine for enterprise success. Whether you're modernizing legacy processes or designing next-gen service experiences, this talk offers both clarity and actionable transformation.
By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.
- The slide deck will be available the morning of the webinar
- The recording of the session will be available post webinar