ITIL4 and ServiceNow Mar 19th 2020 Presenter: Mario Vivas, CEO, River Horse ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4. Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!Download the slide deck Motivated by the ideas presented? Print a Personal Action Plan to capture them. #ITIL #ITIL4 #Mario Vivas #River Horse #ServiceNow #servicenow and itil Facebook Email Print Linkedin