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ITSM Academy

Is this the End of ITIL? NO, it is the end-to-end of ITIL!

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Presenter: Paul Wilkinson, GamingWorks

Webinar: ITIL

Is this the End of ITIL? NO, it is the end-to-end of ITIL!

As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to understand and clarify the full impact and value of the update. Do these questions sound familiar to you (or have you asked them yourself?):

  • "ITIL 4 is theoretical, how do we translate theory into practice?"
  • "How do you demonstrate the relevance of ITIL 4?"
  • "How do we get buy-in from the other stakeholders in the value chain?"
  • "How do we get the business to buy-in to apply effective IT governance to prioritize scarce resources against exploding demands?"
  • "Do we need to shift from SLAs to XLAs?"

In this session we will explore how the MarsLander Experiential Learning Workshop has been effectively used to address these challenges and show concrete, pragmatic takeaways. 

And yes, Paul will be talking about their simulation, but will also unveil lots of pragmatic advice you can use to better understand the value proposition of ITIL 4.

Links from Paul's presentation: 

  • GamingWorks
  • ITIL4
  • MarsLander