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ITSM Academy

ESM and the Big Re-Think: sustainable ESM with the USM Method

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Complimentary Webinar

Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC

ESM and the Big Re-Think

The shift to enterprise service management is increasing complexity, but fortunately giving new life to some old thinking can help you establish a sustainable management system for enterprise services.

Join us for the big re-think and find out how to simplify and sustain enterprise service management with the Unified Service Management Method.

  • Establish a service management system with 5 processes and 8 standard workflows
  • Leverage existing and emerging practice frameworks
  • Apply the method to all services of any kind

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ESM
  • SUSTAIN
  • SUSTAINABLE
  • USM
  • USM METHOD
  • JOHN WORTHINGTON
  • WORTHINGTON
  • ENTERPRISE
  • ENTERPRISE SERVICE MANAGEMENT
  • SERVICE MANAGEMENT
  • SERVICE
  • MANAGEMENT
  • ENTERPRISE SERVICE
  • ENTERPRISE SERVICES
  • RETHINK
  • RE-THINK
  • WORKFLOWS
  • PRACTICE FRAMEWORKS
  • FRAMEWORKS
  • METHODS
  • ITS