ESM and the Big Re-Think: sustainable ESM with the USM Method
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Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunately giving new life to some old thinking can help you establish a sustainable management system for enterprise services.
Join us for the big re-think and find out how to simplify and sustain enterprise service management with the Unified Service Management Method.
- Establish a service management system with 5 processes and 8 standard workflows
- Leverage existing and emerging practice frameworks
- Apply the method to all services of any kind
Motivated by the ideas presented? Print a Personal Action Plan to capture them.