Beyond the KB - Turning Data into Wisdom, Michael Cardinal
Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual Service Improvement. This session will provide insight and methods for developing and implementing a more comprehensive Knowledge Management process leading to improvement throughout the enterprise. This session will cover design of the KM process, DIKW and its usages, the KM-CSI connection, knowledge repositories and much more.