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ITSM Academy

Agile Transformation at the United States Postal Service with Mark Mittelman

Posted by Cid Tyer on

webinar-agile-development.pngThe postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. Please join us as Mark outlines the challenges Postal faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.

Motivated by the ideas presented? Print a  Personal Action Plan to capture them.

Download the:

  • ITSM Academy
  • lean
  • agile
  • USPS
  • Mark Mittelman
  • United States Postal Service
  • CASM