2025 Global IT Experience Benchmark: Insights from 2.28M End-Users Across 130+ Countries

Join us and Sakari, the author of the Global IT Experience Benchmark report to present why the conversation around IT Experience has reached a pivotal moment. While XLAs dominate the conversation, in most cases it is the systematic use of experience data in IT decision making that is the key question. As more organizations shift from traditional SLAs to experience-focused metrics, the question is no longer whether to consider end-user experience, but to what extent experience influences decisions at your organization. HappySignals latest benchmark report gives you real-life data on how enterprises around the world are measuring, understanding, and acting on employee experience data. We go over all the most crucial service desk metrics and employee experience statistics.