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(1 review) Write a Review is ITSM Academy's learner portal. The portal extends the classroom experience by providing access to online content and tools to further educate and inspire learners.

Once you register for an ITSM Academy course, you will be provided your Access Key to the Learner Portal. Here you will find all of your pre-reading required for class preparation. Additionally, the labs and assignments are all completed through the portal.


  • Increases preparedness
  • Enhances retention
  • Supports exam preparations (where applicable)
  • Provides value-add resources
  • Expands access to our community of experts and peers

The goal of is to provide the most efficient and effective learning experience. Whether a learner is participating in a traditional classroom, or joining us in one of our virtual classrooms, they have access to their learning portal. By including an online component to our education strategy, our learners can actively participate in class preparation, attendance, and have post class access. This blended strategy increases the long-term sustainability of their ITSM education. 

Accelerated Learning

  • Increase retention and enable exploration through the use of guided online supplemental instruction (learning labs); labs can be completed at a time convenient for the learner
  • Traditional (Physical) Classroom: Extend the learning experience by providing access both pre-and-post class
  • Virtual Classroom: Improve the impact and flexibility of virtual instruction; enabling learners to balance their workload and class requirements

Multi-media Learning

  • Maximize learner engagement by addressing varying learning styles (visual, auditory, kinesthetic)
  • Increase learners' ability to learn anywhere and at any time through the use of mobile devices

Data-driven Decisions

  • Gauge and increase learner retention by using embedded assessments and ITSM Academy's Game On! An Interactive Learning Experience
  • Enable self-directed learning by providing learners unlimited access to supplemental online resources

Critical, Action-oriented Thinking

  • Supplement classroom lecture with online tools that include hands-on assessments and exercises
  • Learning labs support Bloom's foundational levels of understanding and remembering
  • Peer group collaboration projects further promote critical thinking
  • Personal Action Plans inspire learners to identify improvement opportunities based on what they are learning throughout the class

Let's Go Green 


Materials for our Virtual Classes are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

  • Lifetime access to content anytime, anywhere, any device
  • Reduced environmental impact

 See ITSM Academy Public Class Schedule

  • 5
    I love the Academy's Learner Portal

    Posted by S. Hartman on Jan 24th 2023

    It's so easy to use. I really appreciate how they make everything as clean and simple for us as possible.