Process Maturity: It's Not About the Numbers! with Donna Knapp, ITSM Academy
Posted by Cid Tyer on Jan 23rd 2013
View the Recording
Check out Donna's book, The ITSM Process Design Guide.
Posted by Cid Tyer on Jan 23rd 2013
View the Recording
Check out Donna's book, The ITSM Process Design Guide.