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ITSM Academy

Workshops / Interactive Sessions

Classes listed below with a are currently available in our Public, open enrollment classes. Register Today!

Our full catalog of workshops, interactive sessions, clinics and hands-on facilitation is available for onsite delivery. 
Please browse the titles below to see our extensive catalog. For pricing and information re: our onsite delivery, please Contact Us

  • DevOps Overview Training

    DevOps Overview $199.00

    4 Hours: This DevOps Overview® course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs. This...

  • ITIL Overview Training

    ITIL Overview $199.00

    4 Hours: This workshop is a high level overview of ITIL concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary. This workshop is...

  • Business Simulation based on the book “The Phoenix Project”. This book by Gene Kim, Kevin Behr and George Spafford is a novel about an approach to bring Development and IT Operation closer together; DevOps.

    DevOps In Action: The Phoenix Project Simulation

    Learn more about DevOps, while building team unity and having fun! Learn more about the practical implementation of DevOps and ‘The Three Ways’ Learn how to develop collaboration within your teams Learn...

  • Minimum Viable ITSM Workshop

    Minimum Viable ITSM Workshop $295.00

    **JULY 31st CLASS IS GUARANTEED TO RUN!** 4 Hours:  In Agile product development, a minimum viable product (MVP) has just those core features that allow the product to be deployed, and no more. Gathering insights from...

  • Organizational Change Management Workshop

    Organizational Change Management Workshop $495.00

    8 Hours:  Successful DevOps, Agile, ITIL and ITSM all require cultural change. One thing we can all agree on: Change is Hard.  However, with the right knowledge your team can be guided to become enthusiastic...