WEBINAR: Agile Service Management - Where ITIL Meets Agile, with Donna Knapp
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must maintain checks and balances and focus on predictability, and the agile, DevOps mode that needs to move quickly with a focus on innovation and exploration. One size ITSM processes do not fit all! Join us to learn how to adapt Agile and Scrum values and practices to ITSM/ITIL processes and process design and improvement activities in support of multi-speed IT.