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ITSM Academy

Webinar Archives

WEBINAR: The Continuous People Pipeline

Posted by Eric Montijo on

Presenter: Jayne Groll, CEO, DevOps Institute (DOI) and Co-Founder, ITSM Academy

Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explore ways to keep people engaged, communicating and collaborating across the deployment pipeline. Jayne will provide insight on the value, creation and support of The Continuous People Pipeline. It will help attendees understand some of the human dynamics of change that must be considered – cultural debt, adoption models, acceptance curves, collaboration, immersion and conflict management. At the end of this session, leaders will take away some innovative strategic and tactical ideas for overcoming silo constraints and creating a collaborative culture that excites, engages and unifies people towards common business goals.

Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf 

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WEBINAR: Cut the ITIL Anchor, Raise the ITIL Sail – Why Fast IT Organizations Win! with Matt Hooper

Presenter: Matt Hooper ITSM Evangelist, LANDESK Software The idea that workers want to bring their own device is flawed. They don’t want to bring their own, they just don’t want to wait on IT to delivery antiquated solutions. Patience is not a business virtue in a world that expects a rapid pace of change. While [...]

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WEBINAR: The Journey to ITIL Expert (and Trainer) – Reflections, Tips and Encouragement, with Jeff Jensen (TAOS)

Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress on achieving this while working full time at the same time? What are the different options and paths to take? What do you gain by [...]

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WEBINAR: Agile Service Management - Where ITIL Meets Agile, with Donna Knapp

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must maintain checks and balances and focus on predictability, and the agile, DevOps mode that needs to move quickly with a focus on innovation and exploration. One size ITSM processes do [...]

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WEBINAR: Preparing for Digital Business with Matt Hooper

Preparing for Digital Business an ITSM Academy Webinar from ITSM Academy, Inc. Complimentary Webinar - Thursday, October 20th at 11:00 am EDT Presenter: Matt Hooper ITSM Evangelist, LANDESK Software All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative [...]

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WEBINAR: Single Point of Contact (SPOC) - One Goal, One Journey to the Road to Success, with Eddie Vidal

Presenter: Eddie Vidal, EJV Corporation The road to success for organizational change is often met with roadblocks and detours, rarely following a straight, simple path. Changing long-standing processes and team members’ roles to reach the ultimate goal of Single Point of Contact (SPOC) is a challenging journey. In this session, attendees will learn how one organization [...]

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Webinar: Services - Cutting Through the Confusion, with Michael Cardinal

Complimentary Webinar - Thursday, August 18th at 11:00 am EDT Presenter: Michael Cardinal, TEK Systems Services: Can they be any more confusing? It is not always clear as to how to define, design and implement services. This session seeks to provide simple and straight forward ways to make services work for an organization. Some key takeaways include [...]

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WEBINAR: Own Your Career, with Shavon Lindley, Women Evolution

Do you look forward to going to work? How much time are you spending on projects that really fuel you? Are you confident you will get recognition for all your hard work? Have you found the right mentor to help guide you along the way? Join Shavon for an interactive discussion of specific strategies on [...]

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WEBINAR - 5 Ways ITSM Can Support DevOp with Jayne Groll

Presenter: Jayne Groll, President, ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not negate the need for service management, it validates it – with some adaptation to be faster and more agile. This webinar will demonstrate five ways that [...]

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WEBINAR: Agile Transformation at Scale with Dr. Gail Ferreira

Presenter: Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence Rapid scale directly impacts all levels of decision-making, planning, execution, culture, and communications for executives in hypergrowth companies. In this session, we will discuss how to organize, support, and tailor agile practices for teams and sub-teams in companies with a rapid growth [...]

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