Webinar Archives
The Joy of Power Skills
Mar 15th 2024
Complimentary Webinar
Presenter: Sean McClean, Master TrainerRegister Today
Unlock the doors to personal and professional success by delving into "The Joy of Power Skills". This webinar aim
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Getting and Keeping Executive Buy-in for your ITSM program
Feb 8th 2024
Complimentary Webinar
Presenter: David Cannon & Ken Jarvis, PeopleCert
Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest
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State of ITSM and... 2024
Jan 3rd 2024
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question,
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Implementing XLA's
Nov 24th 2023
Complimentary Webinar
Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse
What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means
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ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 4th 2023
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some o
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