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ITSM Academy

Webinar Archives

WEBINAR: The Importance of Monitoring for ITSM and DevOps

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Presenter: John Worthington Director of Product Marketing, eG Innovations

IT transformation is less about going from one point to another than it is about making the whole greater than the sum of its parts. The historical fragmentation of IT monitoring limits visibility and transparency, often at critical times during a transformation journey. This webinar will outline what IT transformation is all about, what IT monitoring is and why it's important to ITSM and DevOps as well as how you can leverage monitoring as part of an IT transformation program.

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WEBINAR: DevOps Test Engineering: Putting the ‘Continuous’ in Testing

Presenter: Anne Hungate President, Daring Systems You’ve heard about Continuous Integration and Continuous Delivery but what’s common as code makes its way through those processes? Testing. With DevOps Testing (also known as Continuous Testing), testing tasks are engineered to be continuously completed end-to-end across the entire development to deployment pipeline. Developers, QA analysts, security professionals, IT [...]

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WEBINAR - Site Reliability Engineering: An Enterprise Adoption Story

Complimentary Webinar - Thursday, April 20th at 11:00 am EDT Presenter: Perry Statham SRE Squad Leader with IBM Cloud DevOps Services In this presentation, the IBM DevOps Services SRE team will give a brief introduction to Site Reliability Engineering, then show how they adopted its principals in their existing enterprise organization. Motivated by the ideas presented? Print a Personal [...]

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WEBINAR: The Continuous People Pipeline

Presenter: Jayne Groll, CEO, DevOps Institute (DOI) and Co-Founder, ITSM Academy Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explore ways to keep people engaged, communicating and collaborating across the deployment pipeline. Jayne will provide insight on the value, creation and support of The Continuous People [...]

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WEBINAR: Cut the ITIL Anchor, Raise the ITIL Sail – Why Fast IT Organizations Win! with Matt Hooper

Presenter: Matt Hooper ITSM Evangelist, LANDESK Software The idea that workers want to bring their own device is flawed. They don’t want to bring their own, they just don’t want to wait on IT to delivery antiquated solutions. Patience is not a business virtue in a world that expects a rapid pace of change. While [...]

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WEBINAR: The Journey to ITIL Expert (and Trainer) – Reflections, Tips and Encouragement, with Jeff Jensen (TAOS)

Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress on achieving this while working full time at the same time? What are the different options and paths to take? What do you gain by [...]

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WEBINAR: Agile Service Management - Where ITIL Meets Agile, with Donna Knapp

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must maintain checks and balances and focus on predictability, and the agile, DevOps mode that needs to move quickly with a focus on innovation and exploration. One size ITSM processes do [...]

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WEBINAR: Preparing for Digital Business with Matt Hooper

Preparing for Digital Business an ITSM Academy Webinar from ITSM Academy, Inc. Complimentary Webinar - Thursday, October 20th at 11:00 am EDT Presenter: Matt Hooper ITSM Evangelist, LANDESK Software All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative [...]

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WEBINAR: Single Point of Contact (SPOC) - One Goal, One Journey to the Road to Success, with Eddie Vidal

Presenter: Eddie Vidal, EJV Corporation The road to success for organizational change is often met with roadblocks and detours, rarely following a straight, simple path. Changing long-standing processes and team members’ roles to reach the ultimate goal of Single Point of Contact (SPOC) is a challenging journey. In this session, attendees will learn how one organization [...]

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Webinar: Services - Cutting Through the Confusion, with Michael Cardinal

Complimentary Webinar - Thursday, August 18th at 11:00 am EDT Presenter: Michael Cardinal, TEK Systems Services: Can they be any more confusing? It is not always clear as to how to define, design and implement services. This session seeks to provide simple and straight forward ways to make services work for an organization. Some key takeaways include [...]

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