ITSM Academy is Licensed by the Commission for Independent Education, Florida Department of Education.  We offer IT Service Management Professional (ITSMP)^® Occupational Diplomas. On our Public Class Schedule, this symbol indicates courses which accrue ITSMP^® students educational clock hours toward their Change Manager, Support Manager and/or Service Level Manager Diplomas.  Learn more about our Diploma program.

We are recognized by PMI^® as a Global R.E.P. Our Certification courses accrue Professional Development Units (PDUs).

OUR INSTRUCTOR LED TRAINING INCLUDES:

Public Training - held primarily in our Ft. Lauderdale, Dallas and DC Training Centers

Virtual Classroom - no travel required

Corporate Onsite Training - held at your facility

Courseware Licensing - the most cost effective solution for large numbers of learners

ITSM Academy's robust catalog of ITSM Training includes; Accredited ITIL, Process Design (CPDE), ISO/IEC 20000, MOF and Six Sigma Training, as well as non-certification Workshops and Clinics, including the Apollo 13 Simulation:

• ITSM Leadership Skills

• Building Blocks of Process Design

• Accredited ITIL Foundation

• ITIL Expert Pass (multiple classes, 1 low price)

• Accredited ITIL Capability (V3)
  RCV | OSA | SOA | PPO

• Accredited ITIL Lifecycle (V3)
  Strategy | Design | Transition | Operation | CSI

• Accredited ITIL Managing Across the Lifecycle

• Accredited Certified Process Design Engineer (CPDE)

• Certified Call Center Manager - New

• Accredited Microsoft Operations Framework (MOF) Foundation
  Live Instructor-Led Virtual Class

• Accredited ISO/IEC 20000 Foundation
  Live Instructor-Led Virtual Class

• Accredited ISO/IEC 20000 Foundation Bridge
  Live Instructor-Led Virtual Class

• Accredited ISO/IEC 20000 Advanced - Coming Soon

• Six Sigma / Lean Six Sigma (eLearning)

• Visible Ops: The Class

• Apollo 13 - AN ITSM CASE EXPERIENCE^® (Simulation)

• ITIL / ISO / ITSM Workshops - wide variety

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios.  Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

Publications - www.itsmbookstore.com, a division of ITSM Academy, offers a wide range of IT Service Management and ITIL books, including the latest itSMF Pocket Guides and translations.

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Classes available for Corporate, On-Site Delivery:
ITIL Foundation Training | Certified Process Design Engineer (CPDE) Training | ITSM Process Design Workshop
ITIL Capability Training Release, Control and Validation (RCV)
ITIL Capability Training Operational Support and Analysis (OSA)
ITIL Capability Training Service Offerings and Agreements (SOA)
ITIL Capability Training Planning, Protection and Optimization (PPO)
ITIL Lifecycle Training Service Strategy
ITIL Lifecycle Training Service Design
ITIL Lifecycle Training Service Transition
ITIL Lifecycle Training Service Operation
ITIL Lifecycle Training Continual Service Improvement (CSI)
ITIL Managing Across the Lifecycle (MALC) Training
ITIL Overview Training | ITIL Executive Briefing
ITIL Service Transition Overview
ITIL Service Operation Overview
Building a Service Desk using ITIL Best Practices Training
Assigning Dynamic Roles and Responsibilities Workshop
Building Your ITIL Service Catalog Workshop
ITSM Leadership Skills Workshop
Certified Call Center Manager (CCCM)
ISO/IEC 20000 Foundation Training
MOF Foundation Training
Apollo 13 – and ITSM Case Experience Simulation
Visible Ops: The Class
Customer Service Excellence for the Service Desk Professional