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Thank you for visiting ITSM Academy, an Accredited, full service provider of IT Service Management (ITSM) education and advice. Our flexible and sustainable ITIL Training, ISO Training, MOF Training and ITSM Process Design (CPDE) Training is delivered across the Americas as on-site, corporate classes, and in our Public Training Centers. Our business values are founded in trust, loyalty, professionalism and long term relationships.

We are recognized by PMI^® as a Global R.E.P. Our Certification courses accrue Professional Development Units (PDUs).

OUR INSTRUCTOR LED TRAINING INCLUDES:
Corporate Onsite Training - held at your facility

Public Training - held primarily in our Ft. Lauderdale, Dallas and DC Training Centers

ITSM Academy's robust catalog of ITSM Training includes; Accredited ITIL^®, ISO/IEC 20000, MOF and CPDE Training, as well as non-certification Workshops and Clinics, including the Apollo 13 Simulation:

• Accredited ITIL^® Foundation

• Accredited ITIL^® Foundation Bridge
  Virtual, Instructor Led Class

• Accredited ITIL^® Capability (V3)
  RCV | OSA | SOA | PPO

• Accredited ITIL^® Lifecycle (V3)
  Strategy | Design | Transition | Operation | CSI

• Accredited ITIL^® Managing Across the Lifecycle

• Accredited ITIL^® Service Manager Bridge

• Accredited Certified Process Design Engineer
  (CPDE)^®

• Accredited Microsoft Operations Framework MOF Foundation

• Accredited ISO/IEC 20000 Foundation

• Accredited ISO/IEC 20000 Advanced - Coming Soon

• Accredited ITIL^® Practitioner (V2)

• Accredited ITIL^® Service Manager (V2)

• Visible Ops: The Class

• Apollo 13 - AN ITSM CASE EXPERIENCE^® (Simulation)

• ITIL / ISO / ITSM Workshops - including Awareness

• CobiT Foundation

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios.  Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

Publications - www.itsmbookstore.com, a division of ITSM Academy, offers a wide range of IT Service Management and ITIL® books, including the latest itSMF Pocket Guides and translations.

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Classes available for Corporate, On-Site Delivery:
ITIL Foundation Training | ITIL Foundation Bridge Training | ITIL Capability Training - Release, Control and Validation (RCV) | ITIL Capability Training - Operational Support and Analysis (OSA) | ITIL Capability Training - Service Offerings and Agreements (SOA) | ITIL Capability Training - Planning, Protection and Optimization (PPO) | ITIL Lifecycle Training - Service Strategy | ITIL Lifecycle Training - Service Design | ITIL Lifecycle Training - Service Transition | ITIL Lifecycle Training - Service Operation | ITIL Lifecycle Training - Continual Service Improvement | Implementing ITIL Version 3 Workshop | ITIL Overview Training | ITIL Executive Briefing | ITIL Service Transition Overview | ITIL Service Manager Training | ITIL Practitioner Training – Release and Control (IPRC) | ITIL Practitioner Training – Support and Restore (IPSR) | ITIL Practitioner Training – Agree and Define (IPAD) | ITIL Practitioner Training – Plan and Improve (IPPI) | ITIL Building a Service Desk using ITIL Best Practices Training | ISO/IEC 20000 Foundation Training | MOF Foundation Training | Certified Process Design Engineer (CPDE) Training | Apollo 13 – and ITSM Case Experience Simulation | Visible Ops: The Class | Customer Service Excellence for the Service Desk Professional