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Corporate Training
Corporate Onsite Training
If
you're scheduling training for multiple learners, you may want to consider onsite
classes. This focused, cost-effective option
can save you 10-30%, or more, compared to individual
tuition prices.
Onsite courses
allow you to take
advantage of the same
first rate instructors,
quality tested courseware
and comprehensive hands-on exercises that set our public courses
apart.
In addition to the delivery of onsite
Accreditation Courses, ITSM Academy Workshops can be
customized to
target the knowledge required to successfully achieve
your training / project goals. (Our
Implementing ITIL
is a particularly popular onsite workshop, and can be
delivered in the same week as
ITIL
Foundation.)
To receive a FREE onsite training
roadmap, call us at 888-872-ITSM (4876) and ask to speak
with one of our Corporate Education Managers, or
Contact Us.
Our Onsite Education Portfolio includes:
ITSM
Academy is recognized by
PMI®
as a Global R.E.P. PMP's earn contact
hours or PDUs upon
completion of many
ITSM Academy courses.
Learn more.
ITIL
Foundation Certification Course
ITSM Academy's Accredited ITIL
Foundation classes are delivered over three (3) days. They are
filled with sample documents, hands-on exercises, case studies and
discussions. The
certification exam is administered on the final day of training.
ITSM Academy is recognized by the Project Management Institute (PMI®)
as a Global R.E.P.
PMPs earn
22 contact hours or PDUs upon completion of this course.
We are offering the
ITIL
Foundation Bridge for
learners who were educated and / or certified on ITIL® V2 and are
interested in discovering the differences between the versions, and
the impact to their organization.
PMPs earn
6 contact hours or PDUs upon completion of this course.
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ITIL
Version 3 Capability Certification
Courses
ITSM Academy’s Accredited ITIL
Capability Training allows Process Owners to become not only trained,
but certified, in their
area(s) of expertise. The curriculum delves
heavily into strategies for successful implementation and sustainable
results.
Woven through all of our V3 Certification
classes is our unique virtualization Living the Lifecycle®, which
brings processes and concepts to life. The certification exam is administered on the final day of training.
PMPs earn
38 contact hours or PDUs upon completion of each course.
ITIL
Version 3 Lifecycle Certification
Courses
ITSM Academy’s Accredited ITIL
Lifecycle (V3) Training covers the management and control of the
activities and techniques within the respective phase of the Lifecycle.
Each of the five (5) Lifecycle courses, covers one publication from the
ITIL
Lifecycle Suite.
Woven through all of our V3 Certification
classes is our unique virtualization Living the Lifecycle®, which
brings processes and concepts to life. The certification exam is administered on the final day of training.
PMPs earn
22 contact hours or PDUs upon completion of each course.
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ITIL
Version 2 Practitioner Certification
Course
ITSM Academy’s Accredited ITIL
Practitioner (V2) Training allows Process Owners to become not only trained,
but certified, in their area(s) of expertise. The curriculum delves
heavily into strategies for successful implementation and sustainable
results.
The courses are complemented by detailed case studies and
practical process application - 30% lecture and 70% hands-on exercises. Candidates are also evaluated in-course
on their presentation and communication skills. The certification exam is administered on the final day of training.
PMPs earn
38 contact hours or PDUs upon completion of each course.
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ITIL
Managing Across the Lifecycle Course
Based on all five publications of the ITIL V3 core library, ITSM
Academy’s Managing Across the Lifecycle (MALC) five (5) day class
focuses on the planning, implementation and optimization of a
cohesive, well-managed and sustainable Service Management
program. Course culminates with the ITIL V3 Managing Across the
Lifecycle certification examination. Successful candidates will
receive the designation of ITIL Expert™.
Woven through all of our V3
Certification classes is our unique virtualization Living the
Lifecycle™, which brings processes and concepts to life. The
certification exam is administered on the final day of training.
Accredited ITIL
Managing Across the Lifecycle
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Prerequisite |
Minimum Learners |
Maximum Learners |
Prerequisite:
Foundation
or
Bridge Certification
A minimum of 15 credits through formal
ITIL education
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6 |
16 |
Trainer lead time can run up to six (6) months
for onsite bookings. ITSM Academy holds Quarterly MALC Courses
in our Public Training Centers.
Please see
Class Schedule for Public
Class dates.
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ITIL
Expert™:
17
Credits |
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Request Onsite Delivery
Information |
PMPs earn
82 contact hours or PDUs upon completion of this
course.
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Certified Process Design Engineer
(CPDE)®
This certification course
converts the theory of Process Design into practical application, by
coupling prescriptive advice with hands-on opportunities to analyze,
design, measure and integrate processes. The knowledge obtained in this course applies to every Service
Management framework, standard and maturity model.
The is a five (5) day course, the
Loyalist Certification
Services (LCS) exam is administered on the final day of class.
The CPDE qualification has been
endorsed
by The APM Group (ITIL's official accreditor) and awarded a credit
value of 1.5 towards the ITIL Expertä.
PMPs earn
38 contact hours or PDUs upon completion of this
course.
 MOF Foundation
Microsoft Operations Framework (MOF)
4.0 delivers practical guidance - not just theory - for everyday IT
practices and activities. This guidance helps users establish and
implement reliable, cost-effective IT services. MOF offers quick
(and free!) access to useful, relevant content, templates and job
aids.
MOF is an agnostic and practical framework, the knowledge gained in
the course applies to all organizations, regardless of the platforms
or applications in use.
This is a three (3) day course, the
EXIN exam
is administered on the final day.
PMPs
earn
22 contact hours or PDUs upon completion of this course.
 ISO/IEC
20000 Foundation
Since 2005, ISO/IEC 20000 has been the
international standard for IT Service Management (ITSM). The
Foundation certification
provides evidence of training and competence for staff involved in
service management.
For those not immediately seeking ISO/IEC 20000 certification, the
Foundation certification training course provides an international
standard of best practices against which to benchmark your current
ITSM program.
This is a three (3) day course, the
EXIN exam
is administered on the final day.
PMPs
earn
22 contact hours or PDUs upon completion of this
course.
 VISIBLE
OPS: THE CLASS
(Non Certification)
Developed in Partnership with the
Information Technology Process Institute (ITPI)
Visible Ops: The Class is based on the
Visible Ops methodology originally introduced in the
Visible Ops Handbook - Implementing ITIL
in 4 Practical and Auditable Steps.
This class answers the question;
“I believe in the need for IT
process improvement . . . But where do I start?”
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Visible Ops: The Class |
Designed to jumpstart implementation of
IT controls, this class will prove valuable for IT
organizations needing to increase service levels,
decrease costs and increase security and auditability.
Based on the
The Visible Ops Handbook, this training imparts
lessons learned and describes a control based entry
point into the world of ITIL.
Visible Ops: The Class
teaches four prescriptive and self-fueling steps.
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Prerequisite:
Familiarity with IT Service Management, Change and Release
Management. (Preferred)
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Deliverables Include:
Implementing Guidelines for Change Management,
Problem Management, Configuration Management, Incident,
Management, Service Modeling and Configuration Categories |
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Request Onsite Delivery Information |
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Includes ITSM Academy's
From Chaos to Control™ |
PMPs earn 14 contact hours or PDUs upon completion of this
course.
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ITIL®
/ITSM/ISO
Overviews and Workshops
(Non Certification)
ITSM Academy Workshops are led by Practitioner
/ Subject Matter Experts and are filled with hands-on
exercises, case studies and discussions.
ITSM Academy
is committed to providing multiple "Take Homes" to assist
our learners in achieving immediate, tangible results.
To receive a FREE training roadmap, call us at
888-872-ITSM (4876) and ask to speak with one of our Corporate
Education Managers, or
Contact Us.
PMPs earn contact hours or PDUs upon completion of many of these courses.
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Focuses on the direct and indirect benefits
organizations can expect through the implementation of
ITIL, addressing Business / IT Alignment,
Business Case and Return on Investment (ROI).
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Audience:
IT and Business
Management |
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Prerequisite:
Interest in learning about ITIL |
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PMI PDUs:
3 |
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Request Onsite Delivery
Information |
[Back to Top] [Back to Workshop Roadmap]
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This four (4) hour
workshop is a high level overview of ITIL
concepts, and vocabulary across the
service lifecycle. The course introduces the key concept
and vocabulary of the ITIL service
lifecycle.
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Audience:
Anyone / Everyone
Interested in Learning about ITIL and IT Service Management. |
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Prerequisite:
None |
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PMI PDUs:
3 |
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Request Onsite Delivery
Information |
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At the end of this four
(4) hour workshop attendees will have received a clear overview of
the international Standard for IT Service
Management, ISO/IEC 20000. They will also have an understanding
of the history,
value and path toward ISO accreditation.
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Audience:
Anyone / Everyone
Interested in Learning about Service Quality and ISO/IEC
20000. |
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PMI PDUs:
3 |
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Request Onsite Delivery
Information |
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Implementing ITIL |
This
two (2) day
course is a response to frequent requests for
more information on real life experience and
practical guidance to implementing ITIL. Built on
the OGC Planning to Implement Service Management
Book, the primary objective of the course is to
develop a deeper understanding of ITSM and how to
successfully develop and implement a Continual Service
Improvement Program (CSIP).
This session bridges
some of the gap between Foundation and Service Manger training.
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Audience:
IT Staff interested in learning how to plan and organize
the implementation of ITIL based services |
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Prerequisite:
ITIL Foundation Certification
preferred |
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PMI PDUs:
14 |
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Request Onsite Delivery Information |
This is an Excellent onsite
course for organizations implementing ITIL Best Practices.
It can be delivered in the same week as our three (3) day
ITIL Foundation Training.
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From Help Desk to Service Desk
Using ITIL
Best Practices |
This two (2) day implementation clinic is designed to assist organizations in
evolving from a Help Desk to a true ITIL based Service
Desk.
This workshop includes ITSM Academy’s
unique We are the Service Deskä
exercise as well as a section of our Jumpstart Series,
5 Steps to Jumpstart a Service Desk –
Focusing on Quick Wins.
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Audience:
Help Desk / Service Desk Team Leads and Managers,
Project Managers, Support Managers, Process Owners
responsible for building, organizing, leading or managing a
Service Desk. |
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Prerequisite:
ITIL Foundation Certification
preferred |
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PMI PDUs:
14 |
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Request Onsite Delivery
Information |
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ITIL Service Transition Overview |
This four (4) hour course
provides an overview of the Service Transition stage of
the ITIL
Service Lifecycle with a particular emphasis on Change
Management. Learners will also understand the
relationship of Service Asset and Configuration
Management, Release and Deployment Management and
Knowledge Management to Change Management and Service
Transition as a whole.
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Audience:
Those wishing an overview focused on Service
Transition and Change Management |
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Prerequisite:
None |
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PMI PDUs:
3 |
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Request Onsite Delivery Information |
[Back to Top] [Back to Workshop Roadmap]
ITIL Service Operation Overview |
This four (4) hour course
provides an overview of the Service Operation stage of
the ITIL
Service Lifecycle.
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Audience:
Those wishing an overview focused on Service Operation |
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Prerequisite:
None |
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PMI PDUs:
3 |
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Request Onsite Delivery Information |
PMPs earn contact hours or PDUs upon completion of many of these courses.
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The Building Blocks ITSM Process Design Workshop |
This 4-hour workshop
introduces the building blocks for implementing and
continually improving ITSM policies, processes and
procedures. It is unique in that it provides a
high-level overview of proven process design concepts,
while also containing hands-on exercises aimed at
addressing your organizations specific needs.
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Derived from the popular
course
Certified Process Design Engineer
(CPDE) |
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Prerequisite:
None |
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PMI PDUs:
4 |
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Request Onsite Delivery Information
This
is an excellent compliment to any on-site course.
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Customer Service Excellence for the Service Desk
Professional |
Help desk / service desk and support
center staff must possess the ability to diagnose
problems and deliver solutions that enable customers to
keep working… all while establishing an emotional
connection, and projecting a positive, professional
message. It’s understandable that support professionals
can become so caught up in the technology and internal
process required in delivering IT service availability
that the key element – service – becomes lost. This
two (2) day workshop assists support professionals in developing,
improving, or perhaps merely revitalizing, the skills
needed to deliver excellent customer service.
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Audience:
Help Desk / Service Desk
Professionals and Managers |
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Request Onsite Delivery Information |
[Back to Top] [Back to Workshop Roadmap]
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Training Roadmap / Communication
Plan
To receive a FREE onsite training
roadmap and/or Communication Plan, please call us at 888-874-ITSM (4876) and ask to speak
with one of our Corporate Education Managers, or
Contact Us.
All classes available through our innovate, cost-saving
Courseware Licensing Program.
Contact Us to determine
if you qualify.
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